How Do I...
Obtain An Urgent Appointment Or Advice?

Patients requesting urgent appointments will be asked the nature of the problem by the receptionist. Patients unable or unwilling to give an indication will be telephoned back by the GP to establish whether an urgent face-to-face appointment is necessary. Telephone help or advice may be possible.

All patients requesting urgent advice should consider whether such advice can be obtained from their pharmacy or from NHS Direct before consulting the GP. GPs will not respond urgently to requests of a purely administrative nature.

Please note that the surgery is operated on an appointment basis and is not an emergency service. Where problems are of such urgency that immediate consultation is necessary, the emergency service is available via Accident and Emergency or, for less serious cases, via NHS walk-in centres.

How Do I...
Make An Appointment?

To See (Or Speak To) The Doctor
For an appointment or to speak to a doctor, telephone 01784 461712 or 465229 or call at the surgery.
PLEASE CANCEL ANY APPOINTMENT YOU ARE UNABLE TO ATTEND.

For Routine Or Non-Urgent Appointments

• You may consult any of the doctors.
• Calling well in advance (up to two weeks for the doctors and four for the nurses) will help ensure a suitable appointment time for you.
• Calling between 10.30am and 1.00pm or 2.00 and 6.00pm will help us by avoiding our busiest times.
• Routine GP appointments can now be booked via the internet. It is necessary to register for this service; to do this ask at reception.

How Do I...
Obtain A Home Visit?

• Home visits should only be requested if the illness prevents you coming to the surgery (see West Surrey Health Authority’s useful leaflet Help Us to Help You" for guidance, or contact the surgery).
• Please phone between 9.00 and 10.00am for a visit the same day.
• Emergency visits only will be arranged after that time.
• Give the receptionist as much information as possible to enable the doctor to allocate priority - you may be called back by the doctor.
• Please remember that several patients can be seen at the surgery in the time that it takes to do one home visit.

How Do I...
Obtain Test Results?

• Call after 2.00pm.
• You will be advised of any results requiring further action by telephone or letter.

How Do I...
Obtain A Sickness Certificate?

You do not require a doctor’s certificate for any illness lasting seven days or less (five working days and two rest days) unless it runs from or into a holiday period. Your employer may, however, require you to complete a self-certification form SC1 that should be available from your employer. Private certificates to cover this first week are available for any illness, including those lasting longer than seven days. For any illness lasting longer than seven days you will usually need to see the doctor for them to issue a sickness certificate and for any subsequent renewal of the certificate.